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Privacy policy

We respect your privacy. This policy explains what personal information we collect, why we use it, who we share it with, and your rights under the Protection of Personal Information Act (POPIA).

Last updated: October 2026

1. Who is responsible

The responsible party is Grace Gifts, 169 Dublin Street, Krugersdorp, Gauteng, 1739, South Africa. Our Information Officer is Zander Johnathan Bezuidenhout. You can reach him at +27 79 979 6443 or zanderbez@gmail.com.

2. What we collect

When you order or contact us, we collect your name, email address, phone number, delivery address and order details, and any gift message you write. When you browse, our website platform collects basic technical information such as your device and the pages you visit, using cookies. Your card details are handled by our payment provider, and we do not store them.

3. Why we use it

We use your information to process and deliver your orders, send order updates, give you support, meet our legal duties, keep our website safe, and improve it. If you join our Gift Club, we also use your email address to send you news and offers. You can unsubscribe at any time using the link in our emails, or by contacting us.

4. Who we share it with

We share only what is needed with the service providers who help us run the shop: our website platform (Shopify), our payment provider (Yoco), delivery companies, our email service and, if you use our chat assistant, our AI provider (see section 8). Some of them may process information outside South Africa, and we expect them to protect it. We do not sell your personal information.

5. How long we keep it

We keep your information only for as long as we need it for the reasons above, or for as long as the law requires, for example for tax and accounting records.

6. Your rights

You can ask us to tell you what personal information we hold about you, correct it, delete it, or stop using it for marketing. You can also withdraw your consent at any time. Please contact our Information Officer to do any of these.

7. Security

We take reasonable steps to keep your information safe. If there is ever a breach that affects you, we will tell you and the Information Regulator as the law requires.

8. Our chat assistant

Our website has a chat assistant to help with questions about delivery, returns, payments and gifts.

  • When you use the AI chat, the messages you type are sent to our AI provider, Anthropic, which writes the replies. Anthropic's servers may be outside South Africa, and Anthropic handles information under its own privacy policy.
  • Please do not type card numbers, passwords, ID numbers or other sensitive information into the chat.
  • The assistant is an AI and can make mistakes. It cannot see your orders. For anything important, such as an order, a refund or a complaint, please contact our team on WhatsApp or through our contact page.
  • Your chat is remembered in your browser only while you browse, and is not kept on your device afterwards. We do not keep a record of chat messages ourselves.

9. Cookies

Our website uses cookies to keep your cart working, remember your wishlist on your device, and understand how the site is used. You can block cookies in your browser settings, but parts of the site may then not work properly. See our Cookie notice.

10. Complaints

If you are unhappy with how we handle your information, please contact us first. You may also complain to the Information Regulator of South Africa at inforegulator.org.za.