Frequently asked questions

Browse our gifts, add what you like to your cart and go to checkout. You can review your order and correct anything before you pay.

Yes. Tick Add gift wrapping on the product page, or add the wrapping from your cart. Any wrapping charge is shown before you pay. More on our gift wrapping and messages page.

Yes. Each product page has a gift message box for up to 200 characters. You can also leave a note for your whole order in your cart. Please check your message carefully before you pay.

Some of our items can be customised, for example with a name or a message in the colour of your choice. Items you can customise are marked Customise. On the product page you type your text, choose a colour and see a preview before you order.

A custom design is made just for you, so it cannot be returned or refunded if you change your mind or are not happy with the design you chose. Any extra amount you paid for the customisation is not refundable either. You will see this message in your cart and before you add the item to it, so please check your text and colour carefully.

If a custom item is faulty, unsafe or not as described, or if we make a mistake, we will put it right. See our returns and refunds page.

Each basket page lists exactly what is inside. If an item becomes unavailable, we may replace it with a similar item of equal or better value. If you would rather not have the replacement, you can cancel the order for a full refund.

Our photos are for illustration, so small differences in colour or design can occur.

Yes. Enter their address as the delivery address at checkout, and add a gift message so they know who it is from.

Delivery is a flat rate of R120 anywhere in South Africa, and free on orders over R1,500. We deliver only within South Africa. Our gifts are made to order, so please allow 10 to 15 business days from payment, depending on stock availability. More on our delivery page.

We source the items for your gift and put it together after you order. That is why we ask you to allow 10 to 15 business days, depending on stock availability, and why we can offer so many different gifts and baskets.

Yes. Once your order ships, we email you the tracking details. See our track your order page.

You can cancel your order and return the goods within 7 days of receiving them. Custom designs are not covered by this right. Our returns and refunds page has all the details.

Tell us within 6 months of delivery and choose a repair, a replacement or a refund. We cover the cost of returning it. Please contact us through our contact page with your order number and a photo.

Refunds go back to the payment method you used. We aim to refund you as quickly as we can, and always within 30 days of you cancelling.

We use Yoco to take your payment securely. You can pay with Visa, Mastercard or American Express, and with Apple Pay or Google Pay on supported devices. The options available to you are shown at checkout. More on our how to pay page.

Join by entering your email address in the Gift Club box on our homepage. You get 5% off your first order, and you can unsubscribe at any time using the link in our emails. See the Gift Club terms.